Disclaimer2020 Lincoln Truck MKT FWD V6-3.7L Technical Service Bulletin # 10B14 Date: 100305
2020 Lincoln Truck MKT FWD V6-3.7L Page 24
Attachment I - Administrative Information
OASIS ACTIVATED?
Yes, OASIS will be activated on March 5,2010.
FSA VIN LIST ACTIVATED?
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Yes, FSA VIN list will be available through the website on March 5, 2010. Owner names and addresses will be available by March 23, 2010.
NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle
registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
SOLD VEHICLES
^ Owners of affected vehicles will be directed to dealers for repairs, utilizing the Low Volume Process. When you receive notification through
CuDL, you should contact the owner and arrange for this service. Please note, the Program Assistance Center will advise owners that you will
contact them within two business days.
^ Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a
copy of the Owner Notification Letter (when available) and schedule a service date.
^ Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request
approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company
reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this service action performed on a timely basis.
ADDITIONAL LABOR TIME
^ If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to
performing any additional labor. Requests for approval after completion of the repair will not be granted.
^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special
Service Support Center.
OWNER REFUNDS
Refunds are not authorized for this program.
RENTAL VEHICLES
Ford will pay for up to two days of vehicle rental except for fuel and insurance which will be at the owner's expense. Rentals should be provided
only while the vehicle is at the dealership for part replacement. Additional days will only be provided if the vehicle is down and parts are delayed.
Prior approval for more than two rental days is required from the Special Service Support Center.
CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using Direct Warranty Entry (DWE).
^ Refer to ACESII manual for claims preparation and submission information.
^ Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior
approval from the Special Service Support Center.
^ "MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the
Special Service Support Center.
^ For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the word "RENTAL" plus the number of
days the vehicle was used in the Miscellaneous Expense area.
^ PROGRAM TERMS: This program will be in effect through March 31, 2011. There is no mileage limit for this program.
Attachment II - Labor and Parts Information
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LABOR ALLOWANCES
PARTS REQUIREMENTS / ORDERING INFORMATION
STOCK VEHICLES:
Do not demonstrate or deliver affected vehicles that remain in your new vehicle inventory until this program has been completed. First, identify all
affected dealer stock vehicles to determine part requirements. Then, contact the Program Assistance Center to order parts. When calling this number,
identify Customer Satisfaction Program 10B14 and have the VIN of the dealer stock vehicle(s) to be serviced.
SOLD VEHICLES:
Parts will be shipped to your dealership according to the Low Volume Process. DO NOT order parts, except for dealer stock vehicles. When the
owner calls the Program Assistance Center, the correct parts will be automatically sent to the dealer of their choice. This will improve customer
satisfaction by avoiding part delays. Unused parts may be returned for credit (See "Excess Stock Return").
The DOR/COR number for this service action is 50417.
Questions regarding parts should be directed to the Program Assistance Center or E-mailed.
DEALER PRICE
For latest prices, refer to DOES II.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin
4000.
Attachment III - Technical Information
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OVERVIEW
In some of the affected vehicles, the transmission intermediate clutch piston may have been install incorrectly. The piston seal may tear during
vehicle operation and possibly result in poor shifting, transmission slipping, warning lamp illumination, and eventual loss of 2nd and 6th gear
function.
Dealers are to remove and partially disassemble the transaxle to install a new Intermediate Clutch Clutch Piston.
SERVICE PROCEDURE
1. Remove the transaxle from the vehicle For additional information, refer to the appropriate WSM Section 307
DISASSEMBLY TRANSAXLE
NOTE:
Special tools that are needed for this portion of the service procedure are as follows:
^ Transaxle Holding Fixture # 307-580 or equivalent
^ Input Shaft Support Seal Installer # 307-578/1.
^ Forward/Intermediate Spring Compressor # 307-584/1 and /2
^ Depth Micrometer # 303-D075 or equivalent
^ Straight Edge (used with the Depth Micrometer # 303-D075)
2. Using the Holding Fixture # 307-580, install the transaxle onto the bench See Figure 1.
3. NOTICE: Only thread the bolts 6 to 8 turns or do not exceed 12 mm (0.472 in) into the torque converter. If the bolts are threaded too far,
damage to the torque converter clutch surface can occur causing torque converter failure.
Install two 10 mm x 1.50 bolts into the torque converter 6 to 8 turns to assist in handling the torque converter. See Figure 2.
4. NOTICE: The torque converter is heavy. Be careful not to drop the converter or damage will result.
2020 Lincoln Truck MKT FWD V6-3.7L Page 28
Remove the torque converter from the transaxle. See Figure 3.
5. NOTE: Record the location of the studbolts for assembly. Remove the 14 bolts and the main control cover. See Figure 4.
6. Disconnect the Turbine Shaft Speed (ISS) sensor electrical connector. See Figure 5.
7. NOTE: Position the transaxle so that the cover assembly is facing upward. Remove the 10 cover assembly bolts. See Figure 6.
8. NOTE: The 155 harness is part of the cover assembly. Care must be taken when removing the cover not to damage the harness or the connector.
2020 Lincoln Truck MKT FWD V6-3.7L Page 29
Remove the cover assembly and carefully route the 155 sensor wiring harness and electrical connector out of the transaxle case. See Figure 7.
9. Remove the cover assembly gasket and set aside.
10. Install the Input Shaft Support Seal installer # 307578/1 on the cover to protect and prevent the 4 Teflon?seals from expanding See Figure 8.
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11. Remove the No.1 cover assembly thrust bearing. See Figure 9.
12. Remove the overdrive/direct clutch hub and turbine shaft assembly. See Figure 10.
13. Remove No. 3 rear sun gear thrust bearing (the bearing may be stuck to the overdrive direct clutch hub/turbine shaft assembly) See Figure 11.
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14. Remove the intermediate clutch shell and sun gear assembly See Figure 12.
15. Remove the intermediate clutch assembly consisting of a wave spring 3 steel and 3 friction plates and the pressure plate Do not remove the
low/reverse clutch assembly See Figure 13.
DISASSEMBLY - INTERMEDIATE PISTON
16. NOTICE: Center the Special Tool # 307-584 with the beveled edge downward over the intermediate clutch return spring Failure to center the
tool may damage the spring.
NOTE:
Make sure that the Special Tool # 307-584 is positioned correctly to gain access to the intermediate clutch return spring snap ring.
2020 Lincoln Truck MKT FWD V6-3.7L Page 32
Position the Forward/Intermediate Spring Compressor 307-584/1 and 307-584/2 over the intermediate clutch return spring Using a press
compress the spring enough to remove the snap ring See Figure 14.
17. Remove the Forward/Intermediate Spring Compressor 307-584/1 and 307-584/2.
18. Remove the intermediate clutch return spring See Figure 15.
19. Remove and discard the intermediate clutch piston Check the cover assembly for any seal debris See Figure 16.
ASSEMBLY - INTERMEDIATE PISTON
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20. Lubricate the sealing surfaces on the new intermediate clutch piston with petroleum jelly See Figure 17.
21. Install the new intermediate clutch piston See Figure 18.
22. Install the intermediate clutch piston return spring See Figure 19.
23. NOTE: Make sure the snap ring is fully seated in the groove before releasing the pressure on the return spring.
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Install the Forward/Intermediate Spring Compressor 307-584/1 and 307-584/2. Using a press, compress the intermediate clutch piston return
spring enough to install the snap ring. Remove the Forward/Intermediate Spring Compressor 307-584/1 and 307-584/2. See Figure 20.
ASSEMBLY - TRANSAXLE
24. Install the new intermediate clutch pressure plate See Figure 21.
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25. Lubricate the new intermediate clutch pack assembly in clean transmission fluid See Figure 22.
26. Install the new intermediate clutch pack assembly See Figure 23.
27. Install the intermediate clutch pack wave spring See Figure 24.
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28. Using a suitable straight edge and the Depth Micrometer 303-D075, measure and record as measurement A, the distance from the transaxle case
deck surface to a low point on the intermediate clutch wave spring. See Figure 25.
29. Using the straight edge and the Depth Micrometer 303-D075, measure and record as measurement B, the distance from the intermediate clutch
piston to the cover assembly deck surface. See Figure 26.
30. Subtract measurement B from measurement A and add 1.6 mm (0.062 in), to compensate for the thickness of the gasket, to get the intermediate
clutch clearance. The clearance should be between 0.90 mm (0.035 in) and 2.24 mm (0.088 in). If the clearance is out of range, the intermediate
clutch pack has been incorrectly installed.
31. Install the rear sun gear and shell assembly. See Figure 27.
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32. Install the No.3 rear sun gear thrust bearing. See Figure 28.
33. Install the overdrive/direct clutch hub and turbine shaft assembly See Figure 29.
34. NOTE: Add petroleum jelly to the bearing to hold the bearing in place while assembling Install the No 1 cover assembly thrust bearing See
Figure 30.
35. Install the cover assembly gasket onto the transaxle assembly.
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36. Route the Turbine Shaft Speed (TSS) sensor harness through the transaxle case to the valve body area See Figure 31.
37. Before installing the cover assembly. inspect the cover assembly gasket for any damage. If necessary, install a new gasket. Then install the
cover assembly, cover assembly bolts and tighten the bolts in the sequence shown See Figure 32.
^ Tighten to 12 Nm (106 lb-in).
38. Connect the ISS sensor electrical connector See Figure 33.
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39. Position the body assembly solenoid seal upward 1/4 in (64 mm) to make sure that the pan seals correctly See Figure 34.
40. Inspect the transaxle main control cover seal for damage and install new if necessary. See Figure 35.
41. NOTE: Install the studbolts in the locations noted during disassembly.
Install the transaxle main control cover and install the bolts
42. Tighten the main control cover bolts in the sequence shown. See Figure 36.
^ Tighten to 12 Nm (106 lb-in).
43. NOTICE: Only thread the bolts 6 to 8 turns or do not exceed 12 mm (0.472 in) in the torque converter If the bolts are threaded too far, damage
to the torque converter clutch surface can occur, causing torque converter failure.
NOTE: Position the transaxle in the holding fixture so that the torque converter housing is facing upward.
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Install two 10 mm x 1.50 bolts into the torque converter 6 to 8 turns to assist in handling the torque converter and install the torque converter in
the transaxle. See Figure 37.
44. Remove the bolts from the torque converter. See Figure 38.
45. Install the transaxle. For additional information, refer to the appropriate WSM, Section 307.
2020 Lincoln Truck MKT FWD V6-3.7L Page 41
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2020 Lincoln Truck MKT FWD V6-3.7L Page 24
Attachment I - Administrative Information
OASIS ACTIVATED?
Yes, OASIS will be activated on March 5,2010.
FSA VIN LIST ACTIVATED?
2020 Lincoln Truck MKT FWD V6-3.7L Page 25
Yes, FSA VIN list will be available through the website on March 5, 2010. Owner names and addresses will be available by March 23, 2010.
NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle
registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
SOLD VEHICLES
^ Owners of affected vehicles will be directed to dealers for repairs, utilizing the Low Volume Process. When you receive notification through
CuDL, you should contact the owner and arrange for this service. Please note, the Program Assistance Center will advise owners that you will
contact them within two business days.
^ Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a
copy of the Owner Notification Letter (when available) and schedule a service date.
^ Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request
approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company
reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this service action performed on a timely basis.
ADDITIONAL LABOR TIME
^ If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to
performing any additional labor. Requests for approval after completion of the repair will not be granted.
^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special
Service Support Center.
OWNER REFUNDS
Refunds are not authorized for this program.
RENTAL VEHICLES
Ford will pay for up to two days of vehicle rental except for fuel and insurance which will be at the owner's expense. Rentals should be provided
only while the vehicle is at the dealership for part replacement. Additional days will only be provided if the vehicle is down and parts are delayed.
Prior approval for more than two rental days is required from the Special Service Support Center.
CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using Direct Warranty Entry (DWE).
^ Refer to ACESII manual for claims preparation and submission information.
^ Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior
approval from the Special Service Support Center.
^ "MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the
Special Service Support Center.
^ For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the word "RENTAL" plus the number of
days the vehicle was used in the Miscellaneous Expense area.
^ PROGRAM TERMS: This program will be in effect through March 31, 2011. There is no mileage limit for this program.
Attachment II - Labor and Parts Information
2020 Lincoln Truck MKT FWD V6-3.7L Page 26
LABOR ALLOWANCES
PARTS REQUIREMENTS / ORDERING INFORMATION
STOCK VEHICLES:
Do not demonstrate or deliver affected vehicles that remain in your new vehicle inventory until this program has been completed. First, identify all
affected dealer stock vehicles to determine part requirements. Then, contact the Program Assistance Center to order parts. When calling this number,
identify Customer Satisfaction Program 10B14 and have the VIN of the dealer stock vehicle(s) to be serviced.
SOLD VEHICLES:
Parts will be shipped to your dealership according to the Low Volume Process. DO NOT order parts, except for dealer stock vehicles. When the
owner calls the Program Assistance Center, the correct parts will be automatically sent to the dealer of their choice. This will improve customer
satisfaction by avoiding part delays. Unused parts may be returned for credit (See "Excess Stock Return").
The DOR/COR number for this service action is 50417.
Questions regarding parts should be directed to the Program Assistance Center or E-mailed.
DEALER PRICE
For latest prices, refer to DOES II.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin
4000.
Attachment III - Technical Information
2020 Lincoln Truck MKT FWD V6-3.7L Page 27
OVERVIEW
In some of the affected vehicles, the transmission intermediate clutch piston may have been install incorrectly. The piston seal may tear during
vehicle operation and possibly result in poor shifting, transmission slipping, warning lamp illumination, and eventual loss of 2nd and 6th gear
function.
Dealers are to remove and partially disassemble the transaxle to install a new Intermediate Clutch Clutch Piston.
SERVICE PROCEDURE
1. Remove the transaxle from the vehicle For additional information, refer to the appropriate WSM Section 307
DISASSEMBLY TRANSAXLE
NOTE:
Special tools that are needed for this portion of the service procedure are as follows:
^ Transaxle Holding Fixture # 307-580 or equivalent
^ Input Shaft Support Seal Installer # 307-578/1.
^ Forward/Intermediate Spring Compressor # 307-584/1 and /2
^ Depth Micrometer # 303-D075 or equivalent
^ Straight Edge (used with the Depth Micrometer # 303-D075)
2. Using the Holding Fixture # 307-580, install the transaxle onto the bench See Figure 1.
3. NOTICE: Only thread the bolts 6 to 8 turns or do not exceed 12 mm (0.472 in) into the torque converter. If the bolts are threaded too far,
damage to the torque converter clutch surface can occur causing torque converter failure.
Install two 10 mm x 1.50 bolts into the torque converter 6 to 8 turns to assist in handling the torque converter. See Figure 2.
4. NOTICE: The torque converter is heavy. Be careful not to drop the converter or damage will result.
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Remove the torque converter from the transaxle. See Figure 3.
5. NOTE: Record the location of the studbolts for assembly. Remove the 14 bolts and the main control cover. See Figure 4.
6. Disconnect the Turbine Shaft Speed (ISS) sensor electrical connector. See Figure 5.
7. NOTE: Position the transaxle so that the cover assembly is facing upward. Remove the 10 cover assembly bolts. See Figure 6.
8. NOTE: The 155 harness is part of the cover assembly. Care must be taken when removing the cover not to damage the harness or the connector.
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Remove the cover assembly and carefully route the 155 sensor wiring harness and electrical connector out of the transaxle case. See Figure 7.
9. Remove the cover assembly gasket and set aside.
10. Install the Input Shaft Support Seal installer # 307578/1 on the cover to protect and prevent the 4 Teflon?seals from expanding See Figure 8.
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11. Remove the No.1 cover assembly thrust bearing. See Figure 9.
12. Remove the overdrive/direct clutch hub and turbine shaft assembly. See Figure 10.
13. Remove No. 3 rear sun gear thrust bearing (the bearing may be stuck to the overdrive direct clutch hub/turbine shaft assembly) See Figure 11.
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14. Remove the intermediate clutch shell and sun gear assembly See Figure 12.
15. Remove the intermediate clutch assembly consisting of a wave spring 3 steel and 3 friction plates and the pressure plate Do not remove the
low/reverse clutch assembly See Figure 13.
DISASSEMBLY - INTERMEDIATE PISTON
16. NOTICE: Center the Special Tool # 307-584 with the beveled edge downward over the intermediate clutch return spring Failure to center the
tool may damage the spring.
NOTE:
Make sure that the Special Tool # 307-584 is positioned correctly to gain access to the intermediate clutch return spring snap ring.
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Position the Forward/Intermediate Spring Compressor 307-584/1 and 307-584/2 over the intermediate clutch return spring Using a press
compress the spring enough to remove the snap ring See Figure 14.
17. Remove the Forward/Intermediate Spring Compressor 307-584/1 and 307-584/2.
18. Remove the intermediate clutch return spring See Figure 15.
19. Remove and discard the intermediate clutch piston Check the cover assembly for any seal debris See Figure 16.
ASSEMBLY - INTERMEDIATE PISTON
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20. Lubricate the sealing surfaces on the new intermediate clutch piston with petroleum jelly See Figure 17.
21. Install the new intermediate clutch piston See Figure 18.
22. Install the intermediate clutch piston return spring See Figure 19.
23. NOTE: Make sure the snap ring is fully seated in the groove before releasing the pressure on the return spring.
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Install the Forward/Intermediate Spring Compressor 307-584/1 and 307-584/2. Using a press, compress the intermediate clutch piston return
spring enough to install the snap ring. Remove the Forward/Intermediate Spring Compressor 307-584/1 and 307-584/2. See Figure 20.
ASSEMBLY - TRANSAXLE
24. Install the new intermediate clutch pressure plate See Figure 21.
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25. Lubricate the new intermediate clutch pack assembly in clean transmission fluid See Figure 22.
26. Install the new intermediate clutch pack assembly See Figure 23.
27. Install the intermediate clutch pack wave spring See Figure 24.
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28. Using a suitable straight edge and the Depth Micrometer 303-D075, measure and record as measurement A, the distance from the transaxle case
deck surface to a low point on the intermediate clutch wave spring. See Figure 25.
29. Using the straight edge and the Depth Micrometer 303-D075, measure and record as measurement B, the distance from the intermediate clutch
piston to the cover assembly deck surface. See Figure 26.
30. Subtract measurement B from measurement A and add 1.6 mm (0.062 in), to compensate for the thickness of the gasket, to get the intermediate
clutch clearance. The clearance should be between 0.90 mm (0.035 in) and 2.24 mm (0.088 in). If the clearance is out of range, the intermediate
clutch pack has been incorrectly installed.
31. Install the rear sun gear and shell assembly. See Figure 27.
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32. Install the No.3 rear sun gear thrust bearing. See Figure 28.
33. Install the overdrive/direct clutch hub and turbine shaft assembly See Figure 29.
34. NOTE: Add petroleum jelly to the bearing to hold the bearing in place while assembling Install the No 1 cover assembly thrust bearing See
Figure 30.
35. Install the cover assembly gasket onto the transaxle assembly.
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36. Route the Turbine Shaft Speed (TSS) sensor harness through the transaxle case to the valve body area See Figure 31.
37. Before installing the cover assembly. inspect the cover assembly gasket for any damage. If necessary, install a new gasket. Then install the
cover assembly, cover assembly bolts and tighten the bolts in the sequence shown See Figure 32.
^ Tighten to 12 Nm (106 lb-in).
38. Connect the ISS sensor electrical connector See Figure 33.
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39. Position the body assembly solenoid seal upward 1/4 in (64 mm) to make sure that the pan seals correctly See Figure 34.
40. Inspect the transaxle main control cover seal for damage and install new if necessary. See Figure 35.
41. NOTE: Install the studbolts in the locations noted during disassembly.
Install the transaxle main control cover and install the bolts
42. Tighten the main control cover bolts in the sequence shown. See Figure 36.
^ Tighten to 12 Nm (106 lb-in).
43. NOTICE: Only thread the bolts 6 to 8 turns or do not exceed 12 mm (0.472 in) in the torque converter If the bolts are threaded too far, damage
to the torque converter clutch surface can occur, causing torque converter failure.
NOTE: Position the transaxle in the holding fixture so that the torque converter housing is facing upward.
2020 Lincoln Truck MKT FWD V6-3.7L Page 40
Install two 10 mm x 1.50 bolts into the torque converter 6 to 8 turns to assist in handling the torque converter and install the torque converter in
the transaxle. See Figure 37.
44. Remove the bolts from the torque converter. See Figure 38.
45. Install the transaxle. For additional information, refer to the appropriate WSM, Section 307.
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2020 Lincoln Truck MKT FWD V6-3.7L Page 42
